Course Information
This practical personal development workshop develops knowledge, judgement and workplace application in social intelligence. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.
The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.
Workshop Objectives
- Explain the key principles associated with self-awareness in interactions.
- Apply practical tools and techniques for active listening and empathy.
- Use building rapport and trust to support better workplace decisions and outcomes.
- Recognise common risks, barriers and good practices relating to reading social cues and context.
- Develop a practical approach to managing conflict and differences that can be used after the workshop.
Who Should Attend
Employees, professionals and individuals who want to strengthen self-management, confidence, resilience and personal effectiveness.
Key Topics
• Self-awareness in interactions
• Active listening and empathy
• Building rapport and trust
• Reading social cues and context
• Managing conflict and differences
• Collaborating across personalities
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