Contract Management

This practical human resources workshop develops knowledge, judgement and workplace application in contract management. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.

The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.

• Explain the key principles associated with contract life cycle and responsibilities.
• Apply practical tools and techniques for scope, deliverables and service levels.
• Use roles, records and communication to support better workplace decisions and outcomes.
• Recognise common risks, barriers and good practices relating to performance monitoring and variations.
• Develop a practical approach to risk, claims and dispute prevention that can be used after the workshop.

HR practitioners, supervisors, managers and team leaders involved in attracting, developing, supporting and managing employees.

• Contract life cycle and responsibilities
• Scope, deliverables and service levels
• Roles, records and communication
• Performance monitoring and variations
• Risk, claims and dispute prevention
• Close-out, lessons and renewal decisions