Delivering Constructive Criticism

This practical workplace essentials workshop develops knowledge, judgement and workplace application in delivering constructive criticism. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.

The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.

• Explain the key principles associated with preparing evidence and purpose.
• Apply practical tools and techniques for separating behaviour from the person.
• Use clear, specific and balanced feedback to support better workplace decisions and outcomes.
• Recognise common risks, barriers and good practices relating to managing emotional reactions.
• Develop a practical approach to agreeing improvement actions that can be used after the workshop.

Employees, supervisors and managers who need practical skills for a respectful, productive, safe and effective workplace.

• Preparing evidence and purpose
• Separating behaviour from the person
• Clear, specific and balanced feedback
• Managing emotional reactions
• Agreeing improvement actions
• Following up and reinforcing progress