Business Etiquette

This practical workplace essentials workshop develops knowledge, judgement and workplace application in business etiquette. Participants explore good-practice principles, work through realistic examples and practise tools that can be adapted to their own roles and organisations.

The workshop emphasises active participation, reflection and transfer of learning. Facilitators can contextualise examples, exercises and discussion around the organisation's policies, industry, workforce and operating environment.

• Explain the key principles associated with professional first impressions.
• Apply practical tools and techniques for introductions, networking and conversation.
• Use email, phone and meeting etiquette to support better workplace decisions and outcomes.
• Recognise common risks, barriers and good practices relating to dining and event basics.
• Develop a practical approach to cross-cultural awareness that can be used after the workshop.

Employees, supervisors and managers who need practical skills for a respectful, productive, safe and effective workplace.

• Professional first impressions
• Introductions, networking and conversation
• Email, phone and meeting etiquette
• Dining and event basics
• Cross-cultural awareness
• Professional appearance and workplace courtesy